FAQs

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Account Registration and Project Management
What should I do if I forget my Kuse account login information?

You can log out of Kuse and use the "Forgot Password" feature to reset your password through the registered email address.

Will the projects I created before be retained after I cancel my subscription?

After canceling your subscription, you will still be able to view and edit all the historical project content you’ve created.

How many projects can I create with the freemium of Kuse?

The free plan allows you to have unlimited projects and limited credits at a time. Credits equivalent to X times of interactions per week / month at this website.

Kuse AI Capabilities and Interaction Methods
How many pages can Kuse read in PDF or Word files?

For PDF files, there’s no special page limit. Kuse can generally handle them well. For Word documents, we recommend keeping them within about 100 pages to ensure smoother parsing and faster response times. We’re also continuously improving support for longer documents, so the experience will keep getting better.

Why does Kuse sometimes fail to read data from Excel files?

Excel support is still being improved, and certain files with complex formatting or very large data may not load perfectly yet. We recommend simplifying the file if possible. Our team is actively optimizing Excel performance, so this experience will continue to get smoother.

Why does Kuse sometimes fail to load information from uploaded content after I opened the project?

This can happen if the file wasn’t fully processed when you first uploaded it, or if the project context didn’t refresh correctly. Simply re-uploading the file or refreshing the project usually fixes the issue.

Why does Kuse sometimes lose context during interactions?

Long-context memory is a common challenge across AI tools, as maintaining consistency over extended interactions can be tricky. Even the best models sometimes struggle with this, but we’re committed to improving Kuse AI’s capabilities. We’re using the most advanced model (ChatGPT5, GPT5 Thinking, Gemini 2.5 Pro), allowing users to switch between them in Kuse 2.0 and continuously refining it to better handle complex, multi-step tasks.

Does Kuse offer presets (prompts) for generating common content like visualization reports, summaries, or graphs/tables?

Kuse AI does not yet offer preset prompts for generating common content such as visualization reports, summaries, or graphs/tables, but we are excited to announce that this feature is a high priority in our development roadmap. Soon, users will have access to a robust library of pre-built prompts designed to streamline the creation of professional-grade visualizations, concise summaries, and dynamic graphs or tables, enhancing productivity and creativity. In the meantime, for any assistance or custom solutions, please reach out to our support team via email, and we’ll be happy to help!

Content and File Support
Which content on the project board supports AI collaboration?

As long as there is content on the Kuse project board, you can invoke AI to ask questions or give operational commands. Specifically, you can select any content on the canvas, or use the Magic Pen to brush over any content, then input your prompt in the bottom bar and send it.

What file types are in Kuse's development plan?

Our development plan includes expanding support for additional file formats and data sources based on user feedback. To name but a few, markdown files (.md), srt files (.srt), powerpoint (.pptx). Please do not hesitate sending your file types request to us!

What types of videos does Kuse support for analysis tasks?

Currently, Kuse only supports YouTube videos with subtitles.

You need to click the【Youtube】icon in the sidebar, paste the video link in the pop-up window, and once the video is embedded on the canvas, you can ask questions about it.

What file types does Kuse support?

Currently, Kuse supports PDFs, Word doc, Excel files (.csv, .xlsx,...), Images (png, jpeg, ...) and text files (.txt).

Usability and Accessibility
Does Kuse AI offer mobile apps for iOS or Android?/ Can I use it on Safari?

No dedicated iOS or Android apps are available at this time but we are developing mobile version of Kuse AI. Stay Tuned! Currently, Kuse AI is a web-based platform optimized for desktop browsers (Safari, Chrome,...) , with tablet-responsive access via browsers. For the best experience, use a larger screen to leverage the full canvas functionality.

Collaboration and Integrations
Can Kuse integrate with Notion or Google Drive with live sync?

Kuse AI does not currently offer direct integrations with Notion or Google Drive with live sync at this time, but this is under development. Users can manually upload files from these platforms or paste links to process content. Also, users can store their information in the library.

Does Kuse support real-time collaboration?

Kuse does not currently support real-time collaboration, but it is a key feature in our September development plan. We aim to enable seamless, real-time collaboration on the canvas, allowing multiple users to work together simultaneously. At this time, users can share their projects with others via a link.

Support and Resources
Where can I find information about Kuse, including pricing and company details?

Please visit https://www.kuse.ai/about. Our product information, core user reviews, official social media, privacy policies, pricing and terms can be found there.

What languages does Kuse’s customer service support?

Our customer service primarily supports English and Chinese.

Still Have Question?

Contact us at [email protected]