Frequently Asked Questions

The free plan allows you to have unlimited projects and limited credits at a time. Credits equivalent to X time usage of Kuse's core features are included in the free plan.

Currently, Kuse supports PDFs, Word docs, Excel files (.csv, .xlsx,...), Images (png, jpeg, ...) and text files (.txt). We are continuously expanding supported file formats based on user feedback.

For PDF files, there's no special page limit. Kuse can generally handle them well. For Word documents, we recommend keeping files under 100 pages for best results.

Currently, Kuse only supports YouTube videos with subtitles.

You need to click the YouTube video link from the video thumbnail area on the right side of the composer.

Our development plan includes expanding support for additional file formats and data sources based on user feedback, including audio files, more video formats, and additional document types.

As long as there is content on the Kuse project board, you can invoke AI to ask questions or give operational commands for any content — documents, spreadsheets, presentations, or web pages.

No dedicated iOS or Android apps are available at this time, but we are developing a mobile version of Kuse. You can use Kuse on Safari and other mobile browsers in the meantime.

Kuse does not currently support real-time collaboration, but it is a key feature in our development roadmap. Stay tuned for updates.

Kuse AI does not currently offer direct integrations with Notion or Google Drive with live sync at this time, but you can upload exported files from those tools for Kuse to work with.

Our customer service primarily supports English and Chinese.

Please visit kuse.ai/about. Our product and pricing pages are also available from the main navigation.

Kuse AI does not yet offer preset prompts for generating common content such as visualization reports, summaries, or graphs/tables, but this feature is on our roadmap.

Long-context memory is a common challenge across AI tools. If Kuse loses context, try starting a new project or re-uploading the relevant files to refresh the context.

This can happen if the file wasn't fully processed when you first uploaded it, or if the project context didn't load completely. Try refreshing the page or re-uploading the file.

Excel support is still being improved, and certain files with complex formatting or very large data may not load perfectly. For best results, use clean, well-formatted .xlsx or .csv files.

You can log out of Kuse and use the "Forgot Password" feature to reset your password through the registered email address.

After canceling your subscription, you will still be able to view and edit all the historical project content you have created. Your projects are not deleted when you cancel.

You can upgrade your Kuse subscription anytime to unlock more features and credits. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle.

Credits are only deducted during active processing, dynamically calculated based on resource usage, complexity, and duration of the task.

Signup Bonus: Receive 1,800 starter credits immediately when you create your account. Credits refill monthly based on your subscription plan.

Consumption Priority: Credits are automatically used in the order of those expiring the soonest first, so your oldest credits are always used first.

How to View Your History

1. Click your profile avatar at the bottom-left corner, or click the Credits button.
2. Select "Credit History" to see a detailed log of your usage.